Our Commitment To You
At Abyow, your privacy is a top priority. Your privacy is at
the core of the way we design and build the services and
products you know and love, so that you can fully trust them
and focus on building meaningful connections.
We appreciate that you put your trust in us when you provide
us with your information and we do not take this lightly.
Our commitment to privacy. We design all of our products and
services with your privacy in mind. We involve experts from
various fields, including legal, security, engineering,
product design and others to make sure that our decisions
are taken with the utmost respect for your privacy.
Our commitment to transparency. Because we use many of the
same online services you do, we know that insufficient
information and overly complicated language are common
issues in privacy policies. We take the exact opposite
approach: we’re doing our best to write our Privacy Policy
and related documents in plain language. We actually want
you to read our policies and understand our privacy
practices!
Our commitment to security. We have teams dedicated to
keeping your data safe and secure. We constantly update our
security practices and invest in our security efforts to
enhance the safety of your information.
Privacy Policy
Welcome to Abyow's Privacy Policy. Thank you for taking the
time to read it.
If you are a California resident, please see our California
Privacy Statement, which supplements this Privacy Policy.
We appreciate that you trust us with your information and we
intend to always keep that trust. This starts with making
sure you understand the information we collect, why we
collect it, how it is used and your choices regarding your
information. This Policy describes our privacy practices in
plain language, keeping legal and technical jargon to a
minimum.
This Privacy Policy applies from March 21, 2024. The
previous version of this Privacy Policy, available here,
will apply until then.
1. Who We Are
2. Where This Privacy Policy Applies
3. Information We Collect
4. How We Use Information
5. How We Share Information
6. Your Rights
7. How We Protect Your Information
8. How Long We Retain Your Information
9. Children's Privacy
10. Privacy Policy Changes
11. How To Contact Us
1. Who We Are
If you live in the European Economic Area (“EEA”), the
United Kingdom or Switzerland, the company responsible for
your information under this Privacy Policy (the “data
controller”) is:
LIMERENCE TECHNOLOGIES PRIVATE LIMITED
I 212, DDA Flats,
Naraina
New Delhi
110028
India
If you live outside the EEA, the United Kingdom or
Switzerland, the company responsible for your information
is:
LIMERENCE TECHNOLOGIES PRIVATE LIMITED
I 212, DDA Flats,
Naraina
New Delhi
110028
India
2. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and
other services operated by Abyow. For simplicity, we refer
to all of these as our "services" in this Privacy Policy. To
make it extra clear, we've added links to this Privacy
Policy on all applicable services.
Some services may require their own unique privacy policy.
If a particular service has its own privacy policy, then
that policy – not this Privacy Policy – applies.
It goes without saying, we can’t help you develop meaningful
connections without some information about you, such as
basic profile details and the types of people you’d like to
meet. We also collect information about your use of our
services such as access logs. If you want additional info,
we go into more detail below.
You choose to give us certain information when using our
services. This includes:
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When you create an account, you provide us with at least
your phone number and email address, as well as some basic
details necessary for the service to work, such as your
gender, date of birth, and who you’d like to connect with.
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When you complete your profile, you have the option to
share your sexual orientation, ethnicity, religious
beliefs, and political opinions with us. Where you provide
such elements to us, you consent to us using it for the
purposes identified and as laid out in this Privacy
Policy. You can also share additional information with us,
such as details on your bio and your interests, as well as
content such as photos, videos, and audio clips. To add
certain content, like pictures or videos, you may allow us
to access your camera, photo album, or microphone.
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When you subscribe to a paid service or make a purchase
directly from us (rather than through a platform such as
iOS or Android), you provide us with information related
to the purchases you make and our payment processors with
information such as your debit or credit card number or
other financial information.
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When you participate in surveys, focus groups or market
studies, you give us your insights into our products and
services, responses to our questions and testimonials.
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When you choose to participate in our promotions, events
or contests, we collect the information that you use to
register or enter.
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If you contact us (e.g., through our customer care team or
on social media), we collect the information you give us
during the interaction.
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Of course, we also process your chats with other users as
well as the content you publish to operate and secure the
services, and to keep our community safe.
In addition to the information you provide us directly, we
receive information about you from others, including:
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Users : Users may provide information
about you as they use our services, for instance as they
interact with you or if they submit a report involving
you.
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Other Partners : We may receive
information about you from our partners where our ads are
published on a partner’s service (in which case they may
pass along details on a campaign’s success). Where legally
allowed, we can also receive information about suspected
or convicted bad actors from third parties as part of our
efforts to ensure our users’ safety and security.
When you use our services, we collect information about
which features you've used, how you've used them and the
devices you use to access our services. See below for more
details:
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Usage Information : Using the services
generates data about your activity on our services, for
instance how you use them (e.g., when you logged in,
features you’ve been using, actions taken, information
shown to you, referring webpages address and ads that you
interacted with) and your interactions with other users
(e.g., users you connect and interact with, and when you
matched and exchanged messages with them).
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Device information : We collect
information from and about the device(s) you use to access
our services, including:
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hardware and software information such as IP address,
device ID and type, apps settings and characteristics,
app crashes, advertising IDs (which are randomly
generated numbers that you can reset by going into
your device’ settings and, in some cases, disable
entirely), and identifiers associated with cookies or
other technologies that may uniquely identify a device
or browser.
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information on device sensors such as accelerometers,
gyroscopes and compasses.
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Information collected by cookies and similar
technologies :
We use and may allow others to use cookies and similar
technologies (e.g., web beacons, pixels and SDKs) to
recognize you and/or your device(s). You may read our
Cookie Policy for more information on why we use them and
how you can better control their use.
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Other information with your consent :
Precise geolocation data: If you give us your consent, we
can collect your precise geolocation (latitude and
longitude) from your device. The collection of your
geolocation may occur in the background even when you
aren’t using the services if the permission you gave us
expressly permits such collection. If you decline
permission for us to collect your precise geolocation, we
will not collect it, and our services that rely on precise
geolocation may not be available to you.
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Selfie Verification data: If you choose to participate in
our Selfie Verification feature, we collect your face
geometry data, which may be considered biometric data in
some jurisdictions, to verify that you’re the real you.
You can learn more about Selfie Verification and how we
process your face geometry data here.
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Some web browsers (including Safari, Internet Explorer,
Firefox and Chrome) have a “Do Not Track” (“DNT”) feature
that tells a website that a user does not want to have his
or her online activity tracked. If a website that responds
to a DNT signal receives a DNT signal, the browser can
block that website from collecting certain information
about the browser’s user. Not all browsers offer a DNT
option and DNT signals are not yet uniform. For this
reason, many businesses, including Abyow, do not currently
respond to DNT signals.
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Other information : We may collect other
information with your permission, such as photos and
videos (for instance, if you want to publish a photo or
video or participate in streaming features on our
services).
The main reason we use your information is to deliver and
improve our services. Additionally, we use your info to help
keep you and our community safe, and to provide you with
advertising that may be of interest to you. Read on for a
more detailed explanation of the various reasons for which
we use your information, together with practical examples.
To administer your account and provide our services to you
- Create and manage your account
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Provide you with customer support and respond to your
request
- Communicate with you about our services
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Personalize pricing, offer discounts and other promotions,
and complete your transactions
- Administer sweepstakes and contests
To help you connect with other users
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Recommend you to other users and recommend other users to
you
- Show users' profiles to one another
- Enable users to search for and connect with users
To provide offers and operate advertising and marketing
campaigns
-
Perform and measure the effectiveness of advertising
campaigns on our services and marketing our services off
our platformRegister you and display your profile on new
Abyow features and apps
-
Communicate with you about products or services that we
believe may interest you
To improve our services and develop new ones
- Administer focus groups, market studies and surveys
-
Review interactions with customer care teams to improve
our quality of service
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Understand how users typically use the services to improve
them (for instance, we may decide to change the look and
feel or even substantially modify a given feature based on
how users react to it)
-
Develop new features and services (for example, we may
decide to build a new interests-based feature further to
requests received from users).
To prevent, detect and fight fraud or other illegal or
unauthorized activities
-
Find and address ongoing, suspected or alleged violations
of our Terms of Use,
notably through the review of reports and interactions
between members
-
Better understand and design countermeasures against
violations of our
Terms of Use
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Retain data related to violations of our
Terms of Use to
address the violation and prevent against recurrences
-
Enforce or exercise our rights, for example our rights set
out in our
Terms of Use
-
Communicate to individuals who submit a report, including
what we’ve done as a result of their submission
To ensure legal compliance
- Comply with legal requirements
- Assist law enforcement
-
Enforce or exercise our rights, for example our Terms
For information on how we process personal information
through profiling and automated decision-making, please see
our FAQ.
-
Provide our service to you:The reason we
process your information for purposes A and B above is to
perform the contract that you have with us. For instance,
as you go about using our service to build meaningful
connections, we use your information to maintain your
account and your profile, make it viewable to other users
and recommend other users to you and to otherwise provide
our free and paid features to you and other users.
-
Legitimate interests: We process your
information for purposes C, D and E above, based on our
legitimate interest. For instance, we analyse users’
behaviour on our services to continuously improve our
offerings, we suggest offers we think might interest you
and promote our own services, we process information to
help keep our users safe and we process data where
necessary to enforce our rights, assist law enforcement
and enable us to defend ourselves in the event of a legal
action.
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Comply with applicable laws and regulations:
We process your information for purpose F above where it
is necessary for us to comply with applicable laws and
regulations and evidence our compliance with applicable
laws and regulations. For example, we retain traffic data
and data about transactions in line with our accounting,
tax and other statutory data retention obligations and to
be able to respond to valid access requests from law
enforcement. We also keep data evidencing consents users
give us and decisions they may have taken to opt-out of a
given feature or processing.
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Consent: If you choose to provide us with
information that may be considered “special” or
“sensitive” in certain jurisdictions, such as your sexual
orientation, you’re consenting to our processing of that
information in accordance with this Privacy Policy. From
time to time, we may ask for your consent to collect
specific information such as your precise geolocation or
use your information for certain specific reasons. In some
cases, you may withdraw your consent by adapting your
settings (for instance in relation to the collection of
our precise geolocation) or by deleting your content (for
instance where you entered information in your profile
that may be considered “special” or “sensitive”). In any
case, you may withdraw your consent at any time by
contacting us at the address provided at the end of this
Privacy Policy.
Since our goal is to help you make meaningful connections,
the main sharing of users' information is, of course, with
other users. We also share some users' information with
service providers and partners who assist us in operating
the services and, in some cases, legal authorities. Read on
for more details about how your information is shared with
others.
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With other users
You share information with other users when you
voluntarily disclose information on the service
(including your public profile). Please be careful with
your information and make sure that the content you
share is stuff that you’re comfortable being visible.
If you choose to limit the audience for all or part of
your profile or for certain content or information about
you, then it will be visible according to your settings.
If someone submits a report involving you (such as a
claim that you violated our
Terms of Use), we
may communicate to the reporter actions, if any, we took
as a result of their report.
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With our service providers and partners
We use vendors to help us operate, distribute, market
and improve our services, such as data hosting and
maintenance, analytics, customer care, marketing,
advertising, payment processing and security operations.
We also share information with vendors who distribute
and assist us in advertising our services. For instance,
we may share limited information on you in hashed,
non-human readable form to advertising vendors.
We follow a strict vetting process prior to engaging any
vendor or working with any partner. Our vendors and
partners must agree to strict confidentiality
obligations.
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With our affiliates
For them to assist us in data processing operations, as
processors / service providers, upon our instructions
and on our behalf. Their assistance may include
technical processing operations, such as data hosting
and maintenance, customer care, marketing and targeted
advertising, analytics, finance and accounting
assistance, improving our service, securing our data and
systems and fighting against spam, abuse, fraud,
infringement and other wrongdoings
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For corporate transactions
We may transfer your information if we are involved,
whether in whole or in part, in a merger, sale,
acquisition, divestiture, restructuring, reorganization,
dissolution, bankruptcy or other change of ownership or
control.
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With law enforcement / when required by law
We may disclose your information if reasonably
necessary: (i) to comply with a legal process, such as a
court order, subpoena or search warrant, government /
law enforcement investigation or other legal
requirements; (ii) to assist in the prevention or
detection of crime (subject in each case to applicable
law); or (iii) to protect the safety of any person.
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To enforce legal rights
We may also share information: (i) if disclosure would
mitigate our liability in an actual or threatened
lawsuit; (ii) as necessary to protect our legal rights
and legal rights of our users, business partners or
other interested parties; (iii) to enforce our
agreements with you; and (iv) to investigate, prevent,
or take other action regarding illegal activity,
suspected fraud or other wrongdoing.
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With your consent or at your request
We may ask for your consent to share your information
with third parties. In any such case, we will make it
clear why we want to share the information.
We may use and share non-personal information (meaning
information that, by itself, does not identify who you
are such as device information, general demographics,
general behavioral data, geolocation in de-identified
form), as well as personal information in hashed,
non-human readable form, under any of the above
circumstances.We may also share this information with
third parties (notably advertisers) to develop and
deliver targeted advertising on our services and on
websites or applications of third parties, and to
analyse and report on advertising you see. We may
combine this information with additional non-personal
information or personal information in hashed, non-human
readable form collected from other sources. More
information on our use of cookies and similar
technologies can be found in our Cookie Policy.
6. Cross-Border Data Transfers
Sharing of information laid out in Section 5 involves
cross-border data transfers to the United States of America
and other jurisdictions that may have different laws about
data processing. When we transfer personal information
outside of the EEA, the United Kingdom, Switzerland or other
countries which data protection laws have been deemed
adequate by the European Commission or other competent
governmental body, we use standard contract clauses
(standard contractual clauses are commitments between
companies transferring personal data, binding them to
protect the privacy and security of your data) or other
appropriate transfer mechanism.
7. Your Rights and Choices
We want you to be in control of your information, so we want
to remind you of the following options and tools available
to you:
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Access / Update tools in the service. Tools and account
settings can help you access, rectify or remove
information that you provided to us and that’s associated
with your account directly within the service. If you have
any questions on those tools and settings, please contact
our customer care team for help
here.
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Device permissions. Mobile platforms can have permission
systems for specific types of device data and
notifications, such as phone contacts, pictures, location
services, push notifications and advertising identifiers.
You can change your settings on your device to either
consent or oppose the collection or processing of the
corresponding information or the display of the
corresponding notifications. Of course, if you do that,
certain services may lose functionality.
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Uninstall. You can stop all information collection by an
app by uninstalling it using the standard uninstall
process for your device. Remember that uninstalling an app
does NOT close your account. To close your account, please
use the corresponding functionality on the service.
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Account closure. You can close your account by using the
corresponding functionality directly on the service.
We also want you to be aware of your privacy rights.
Depending on where you live, you may have the right to:
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Access/know. You may have the right to request a copy of
the information we keep about you, and in certain
circumstances to receive this in a portable format. You
can exercise your right to access directly within the
service by putting in a request
here.
-
Delete/erase. You may request that we delete the personal
information we keep about you. You can exercise your right
to delete by submitting a request
here.
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Correct/rectify/update. You can correct most information
you provided to us by editing your profile directly in the
service. If you believe the information we hold about you
is inaccurate, you may contact us
here to rectify it.
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Object/restrict. You may also have the right to object to
or request that we restrict certain processing. To do so,
please contact us
here .
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For your protection and the protection of all of our
users, we may ask you to provide proof of identity before
we can answer the above requests. Keep in mind, we may
reject requests, including if we are unable to
authenticate you, if the request is unlawful or invalid,
or if it may infringe on trade secrets or intellectual
property or the privacy or other rights of someone else.
If you wish to receive information relating to another
user, such as a copy of any messages you received from
them through our service, the other user will have to
contact us to submit a separate request for their
information. We may also ask them to provide proof of
identity before we can answer the request. Also, we may
not be able to accommodate certain requests to object to
or restrict the processing of personal information,
notably where such requests would not allow us to provide
our service to you anymore. For instance, we cannot
provide our service if we do not have your date of birth
and thus cannot ensure that you are 18 years of age or
older.
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If you are a resident of Virginia, Colorado, or
Connecticut, USA, if we deny your privacy request, you may
be able to appeal by contacting us
here, and explicitly
referencing “Privacy Request Appeal.” If you have concerns
about the result of your appeal you may contact the
attorney general for your state. Additionally, please note
that we do not “sell” your personal data, or use it for
“targeted advertising” or “profiling” in furtherance of
decisions that produce legal or similarly significant
effects, as those terms are defined by applicable law in
your state, so no opt-out choice is necessary.
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In certain countries, including in the European Economic
Area and the United Kingdom, you have a right to lodge a
complaint with the appropriate data protection authority
if you have concerns about how we process your personal
information. You can find information about your data
protection regulator in the European Economic Area
here, and in the United Kingdom
here. The data
protection authority you can lodge a complaint with may be
that of your habitual residence, where you work or where
an alleged infringement took place.
We keep your personal information only as long as we need it
for legitimate business purposes (as laid out in Section 4)
and as permitted by applicable law. If you decide to stop
using our services, you can close your account and your
profile will stop being visible to other users. Note that we
will close your account automatically if you are inactive
for a period of two years. After your account is closed, we
will delete your personal information, as laid out below:
We maintain limited information on the basis of our
legitimate interest: we keep customer care records and
supporting data as well as imprecise location of
download/purchase to support our customer care decisions,
enforce our rights and enable us to defend ourselves in the
event of a claim, profile data in anticipation of potential
litigation, for the establishment, exercise or defence of
legal claims, and data necessary to prevent users who were
banned or people who were found to be under the age of 18
from opening a new account, for as long as necessary to
ensure the safety and vital interests of our users.
Once the safety retention window elapses, we delete your
data and only keep limited information for specified
purposes, as laid out below:
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We maintain limited data to comply with legal data
retention obligations: in particular, we keep transaction
data for 10 years to comply with tax and accounting legal
requirements. We may also need to keep “traffic data” /
logs for one year to comply with legal data retention
obligations. We also keep records of consents users give
us for five years to evidence our compliance with
applicable law.
-
we must keep it to evidence our compliance with applicable
law (for instance, records of consents to our Terms,
Privacy Policy and other similar consents are kept for
five years);
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Finally, we maintain information on the basis of our
legitimate interest where there is an outstanding or
potential issue, claim or dispute requiring us to keep
information (in particular if we receive a valid legal
subpoena or request asking us to preserve data (in which
case we would need to keep the data to comply with our
legal obligations) or if data would otherwise be necessary
as part of legal proceedings).
9. No Children Allowed
Our services are restricted to users who are 18 years of age
or older. We do not permit users under the age of 18 on our
platform and we do not knowingly collect personal
information from anyone under the age of 18. If you suspect
that a user is under the age of 18, please use the reporting
mechanism available through the service.
10. Job Candidates, Contractors and Vendor Representatives
We process the personal information of our job candidates,
contractors and vendor representatives, as part of our
recruitment and talent management operations and our
management of the services that contractors and vendors
provide to us. If you are a job candidate, contractor or
vendor representative of Abyow, certain relevant terms of
this Privacy Policy apply to our processing of your personal
information, including the sections of this Privacy Policy
that discuss the entity that is responsible for the
processing of your personal information, transfers of
personal information, rights you may have under applicable
law, how to contact us and California-specific information.
If you are a job applicant, the personal information we
process about you may vary depending on the job you seek but
typically includes what you provide to us as part of your
job application as well as professional qualifications,
background and reference information that recruiters or
other third parties share with us. We use this information
to support the recruitment process, which may lead to an
employment contract. For contractors and vendor
representatives, we may process
identification information and work-related information, as
necessary to manage our relationship with you and your
employer, which is necessary for the performance of the
services agreement, and to establish, exercise or defend
potential legal claims. We may share personal information
with service providers that assist us with recruitment and
technical data processing operations. We keep your personal
information only as long as necessary for those purposes.
11. Privacy Policy Changes
Because we’re always looking for new and innovative ways to
help you build meaningful connections and strive to make
sure explanations about our data practices remain
up-to-date, this policy may change over time. We will notify
you before any material changes take effect so that you have
time to review the changes.
If you have questions about this Privacy Policy, you have
different options below:
If you live in the European Economic Area, the United
Kingdom or Switzerland:
Online: here
By post:
Limerence Technologies Private Limited
I 212, DDA Flats
Naraina
New Delhi
110028
India
If you live in the European Economic Area, the United
Kingdom or Switzerland:
Online: here
By post:
Limerence Technologies Private Limited
I 212, DDA Flats
Naraina
New Delhi
110028
India
